INTRODUCTION
Service delivery is simply concerned with the provision of quality services to clients or customers. Bank service delivery can simply be defined as the delivery or provision of quality services to customers. Banks ability to render a more quality service to their customers would definitely be evident in their customer base as every customer would want a quality service. Obviously, one of the factors that separate competitors (banks) from the other (other banks) in the Nigerian banking industry is their level and quality of services delivery. This is because service delivery determines the level of customers’ satisfaction and consequently, the customer base of any bank. The patronage by customers on the service delivered by a given Bank, no doubt is dependent on the level of the satisfaction they so derive from it. Satisfaction in relation to bank service delivery is the customers’ evaluation of the service in terms of whether that service met their needs and expectations (Babatunde and kemi, 2011). Happy and satisfied customers behave in a positive manner.
The effect of service delivery by banks and the satisfaction derivable by the customers are becoming perceptible. Given that the contemporary customers are more informed than ever before, Leboeuf (1988) posited that meeting their expectation as regards satisfaction is increasingly becoming more difficult.
According to Woldie (2000), bank customers in Nigeria have been found to be dissatisfied with the quality, of services provided by banks. This calls for the need to actually investigate how customers behave or get satisfied with regards to the services of commercial banks in Nigeria.
No doubt that information from current technologies in banking operations has improved efficiency and effectiveness of their operations so that more transactions can be processed faster and most conveniently. However, this development in the Nigerian banking industry seems not to have achieved the very essence and goal of satisfying the myriad of customers (Babatunde 2011). Long queues are still seen in the banking halls, bank customers still handled too much cash, and hardly the people talk about the electronic banking service delivery that are presumed to enhance customers satisfaction in Nigeria banking industry. Against this backdrop, this study examines Bank services delivery and customer satisfaction in Nigeria as a tool in increasing the customer base of banks.
NOT THE TOPIC YOU ARE LOOKING FOR?
Once payment is made, kindly send us your project topic, email address and payment name to +234 810 144 4147
Once payment is confirmed, Project materials will be sent to your email
Due to the lock-down, the number of PoS transactions fell by more than 20% to 40.85 million in April, from 52.2 million at the end of March. According to a study published by the Nigeria Interbank Settlement System, the trend is reversing, with POS r...
Without a doubt, the global financial community is embracing the latest technological transformation from real currency to almost abstract currencies. Cryptocurrencies were born as a result of this surge.
Without a doubt, the global financial community is embracing the latest technological transformation from real currency to almost abstract currencies. Cryptocurrencies were born as a result of this surge.
The accessibility of POS aided individuals in performing cashless transactions and other financial activities. However, Nigeria's enforced lockdown restricted the activities of POS businesses, resulting in a shortage of withdrawal points and other ba...
In Nigeria, running a POS business is a legal way to earn money. It's more lucrative in areas where there are no deposits and ATMs aren't enough to meet the community's financial needs. It's also known as agent banking because it's an expansion to fi...
In comparison, Boko Haram, one of the continent's most dangerous terrorist groups, killed 78 civilians during the same time period. Fulani attacks on farmers are primarily practical rather than ideological; competition for suitable grazing land over ...
The widespread dissemination of the COVID-19 virus has thrown the world's nations, including Nigeria, into a health crisis. The implementation of lockdown measures was deemed the best solution for countering the virus's dissemination.
This study on the impact of Covid-19 on Banking sectors will in doubt be of great significance to the entire banking sectors as the study was carried out the unveil the trauma banks suffered as a result of this unforeseen outbreak of Covid-19.
The idea of this research work is to assess the factors affecting the adoption of pos terminals by business organizations.
This study will be relevant to the general public especially those with entrepreneurship potential. It will give potential entrepreneurs first hand information on the challenges they are likely to face in their quest of establishing a POS business an...
Message Us on WhatsApp »
